KX-TAW848 wireless phone issues

[crooter]

Here is the setup:
KX-TAW848
2 KX-T0141 Cell stations connected to 2 of the 4 the hybrid ports
6 KX-T7680 wireless phones
3 KX-T7720 Speaker phones

The cell stations are setup in the front and rear of a large home. In no random order, when calls come in, the phones in one location may ring while other areas will not. The areas that do not ring--the phone is not able to pickup the call. The customer then has to go to a phone that was ringing or a wired phone. Then the next call, the phones that rang may not ring. I can not figure any solution to this but want to know if anyone has seen or heard of any problems with these phones. Could there be an override that allows only a few phones to ring and cuts out the others????

Thanks

 

[Trotski]

Is it possible that you have a UCD grp programmed ?

 

[cwc3]

sounds like there is a dead spot did you do a proper site
survey?maybe a 3rd cell station is in order!

 

[BTBZ]

Sound like you have the UCD Ring Group Program.

 

[crooter]

what does the UCD ring group do? Does it select certain stations to ring and then not ring them the next call?

 

[cwc3]

Assigning cordless phone extension number directly into an ICD GROUP often causes this problem. The cordless phones (kx-td7680/7690) communicate with the phone system through cell station and therefore the communication path from the cordless phones to system is limited by the number of cell stations. The cordless phones ringing issue often appears when the number of cordless phones far exceeds the number of cell stations. The proper way to program cordless phones to ring is that first assign cordless phones into a PS ring group (groups --- PS ring group), then assign the PS ring group floating extension number into an ICD group and finally assign this ICD group number as CO line destination

 

[crooter]

Ok--I will try that and let you know.

Thanks