KX-TA624 operator ext 101 needs off hook ringing

[telemarksman]

I enabled call waiting (co) on but still no tone
Customer says they had tone 2 days ago before I came out. 2 days ago I added an ext 115 and programmed 115 not to ring on all lines
I also programmed 115 to go to VM box 9 Ext 107)
Please help
Thanks all!

alwayslearning

 

[obtsystems]

If call waiting 7311 is on then it should work
It should work

 

[telemarksman]

Sorry obtsystems, I stand corrected. I enabled co tone and about the third ring, phone tones once, by then delayed ringing has kicked in, and then auto attendant comes on.

Receptionist swears up and down she had full ringing capabilities when off hook.

Is it possible that previous tech took X 109 and X 110, which are hooked up at KX-TA624, and maybe he hid a ringer somewhere or call forwarded 109 or 110 to then ring at reception, and by using second pair made something ring at her phone?

Any takers on this ?
Thank you!!

alwayslearning