Hoping someone has seen this or has an idea. I'm not able to log into the Web Maintenance Console. It just comes immediately back to the log in page with an error message "Session time out / Connection timeout". So I'm not able to get into the KX-NS system. Below are the details...
I had noticed a couple days ago the status LED on the KX-NS was red. It's happened before from errors accumulating in the log file. Aand when that happened in the past, the system would periodically (not constantly) act up on IBC/OBC calls (one-way audio, frozen calls, non-responsive endpoints, etc). Those symptoms would all gone away as soon as the error log was cleared. So I've been periodically clearing the error log to keep it green, and also working on the cause of the errors - most of which are minor.
But a couple days ago, when I tried to log into the Web Maintenance Console in order to clear the error log, the WMC did not complete the login and instead came right back with the "session timeout / connection timeout" error message. And that's the problem, it won't login.
The Username and password are correct. Firefox on the maintenance laptop is unchanged. I tried from a diff PC with a diff Firefox version. Cleared all cookies. There have been no changes to the network. The maintenance laptop is connected on the same direct local network as the PBX. The laptop can see the KX-NS system, hence getting to the WMC login page, it just won't login and get past that page. It's like the WMC function inside the PBX is stuck or or having issues.
The PBX status LED is still red because I can't clear the error log because I can't login to the WMC.
I'll add that that the PBX is on a multi-hour UPS system and there was a late night power outage last week when I was out of town. It lasted several hours and likely eventually ran out of power to the PBX. When power was restored during the middle of the night, the PBX rebooted and appears to have resumed on its own. Don't know if that may be related. Everything else on the PBX seems to be working just fine (except occasionally when acting up).
Any ideas of what might be causing the WMC login issue, or how I can get logged in?
If the KX-NS700 system files have been corrupted and need to be reloaded, I've not done that and don't know what's involved. I do have a
recent backup (8/24/2023) of the DFSYS file. I don't know what else I would need.
Thank you. Your thoughts or suggestions are very much appreciated, since I'm still learning my way around the system.
I had noticed a couple days ago the status LED on the KX-NS was red. It's happened before from errors accumulating in the log file. Aand when that happened in the past, the system would periodically (not constantly) act up on IBC/OBC calls (one-way audio, frozen calls, non-responsive endpoints, etc). Those symptoms would all gone away as soon as the error log was cleared. So I've been periodically clearing the error log to keep it green, and also working on the cause of the errors - most of which are minor.
But a couple days ago, when I tried to log into the Web Maintenance Console in order to clear the error log, the WMC did not complete the login and instead came right back with the "session timeout / connection timeout" error message. And that's the problem, it won't login.
The Username and password are correct. Firefox on the maintenance laptop is unchanged. I tried from a diff PC with a diff Firefox version. Cleared all cookies. There have been no changes to the network. The maintenance laptop is connected on the same direct local network as the PBX. The laptop can see the KX-NS system, hence getting to the WMC login page, it just won't login and get past that page. It's like the WMC function inside the PBX is stuck or or having issues.
The PBX status LED is still red because I can't clear the error log because I can't login to the WMC.
I'll add that that the PBX is on a multi-hour UPS system and there was a late night power outage last week when I was out of town. It lasted several hours and likely eventually ran out of power to the PBX. When power was restored during the middle of the night, the PBX rebooted and appears to have resumed on its own. Don't know if that may be related. Everything else on the PBX seems to be working just fine (except occasionally when acting up).
Any ideas of what might be causing the WMC login issue, or how I can get logged in?
If the KX-NS700 system files have been corrupted and need to be reloaded, I've not done that and don't know what's involved. I do have a
recent backup (8/24/2023) of the DFSYS file. I don't know what else I would need.
Thank you. Your thoughts or suggestions are very much appreciated, since I'm still learning my way around the system.