KX-NS700 US Firmware Request

[RNA Errors]

I am waiting to hear back from Panasonic BTS on access to their new site however in the meantime (and in between time as I am not certified on the NS700 and unsure if even resolving this access issue will result in getting the firmware) does anyone have a link to the latest or 8.32 US firmware?

Thank you

 

[kizo]

It will be officially released in October.
It seems to me that someone in the USA already has 8.32, but it is selling .

https://www.ebay.com/itm/184915858446?ssPageName=STRK:MEBIDX:IT&_trksid=p2060353.m1438.l2649

There are no stupid questions, there are only stupid answers!

 

[Tele-tech]

@kizo

v8.32 is expected to be released in the coming weeks, likely in April.

That Ebay listing is not supported or endorsed by Panasonic, so buyer beware.

 

[kizo]

@Tele-tech

The last info

Communication platforms
FAQ for resellers - Panasonic PBX Business Discontinuation
Corporate English 25 Feb 2022

FAQ for resellers - Panasonic PBX Business Discontinuation (Update 28.02.2022)

As announced on December 1st 2020 Panasonic has decided on a global basis to close its Business Communication business.
Below are the key points of the announcement and associated timelines.

The factory will continue production towards the end of Calendar Year 2022. The last order indication must be collected from distributors at the point of April 2022.
Due to global components shortage there will be some models with availability constraint. Please check with your distributor as we are updating regularly with them.
Technical support will remain in place for 4yrs until 31st December 2024.
Software Support will remain in place for 4yrs until 31st December 2024, there will be no new feature releases and support will be limited to software bug fixes.
Spare parts will be available until 31st December 2029 and repair services will continue as contractually agreed and provided by legislation.

The following are the most frequently asked questions along with responses that should help to clarify what this announcement means to our resellers and customers.


1. Production & Supply
Q1-1: We have on-going projects where we need to supply goods beyond December 2022. Will Panasonic continue to supply after December 2022?
A1-1: Panasonic will continue production towards the end of Calendar Year 2022.
The last orders and detailed project information have to be issued to Panasonic distributors before April 2022.
We strongly recommend to check with distributor before offering any project as there will be some models with availability
constraint due to global components shortage. Please check with your distributor as we are updating regularly with them.

Q1-2: What will be the last date that Activation Keys can be purchased?
A1-2: Activation Keys will be available to purchase from Panasonic until 31st December 2022.

Q1-3: We have long-term maintenance contracts with end customers therefore it is important that activation keys can still be ordered after December 2022.
A1-3: Panasonic will provide a firmware update in October 2022 that will enable all capacity and functionality without the need to purchase
and install activation keys. Please note that the firmware will only be made available for the NS and NSX platforms.
NCP & any other platforms are out of scope.
Regarding NSV, we will treat differently. All the active systems with valid AKs installed will be automatically upgraded to be Perpetual, Premium grade, and full capacity effectively on 4th of April 2022.


2. Technical Support

Q2-1: How will Panasonic manage technical support going forward?
A2-1: Technical enquiries need to be escalated to your supplier/distributor in the first instance.
Panasonic will continue to provide technical support to distributors and will attempt to resolve issues on a best effort basis.

Q2-2: How will Panasonic react to any issues with firmware or applications?
A2-2: Panasonic will continue, on a best effort basis, to provide bug fixes, operating system updates and security vulnerability fixes until 31st December 2024.

Q2-3: Will Panasonic continue to provide warranty cover for the products?
A2-3: There will be no change to the current warranty cover - Panasonic will provide repair services as contractually agreed and provided by legislation.

Q2-4: Will Panasonic continue to repair products that are out of warranty?
A2-4: Component level spare parts will remain available to our service centres until December 2029 therefore repair services can continue be purchased when required.

Q2-5: Will Panasonic continue to maintain Mobile Softphone app in Apple Store and Google Play?
A2-5: Panasonic will try, on a best effort basis, to maintain the Mobile Softphone app until 31st December 2026.
Best Effort means Panasonic cannot guarantee full compatibility with all changes in mobile Operating System updates,
smartphone hardware changes or network environmental updates.
Also, there is a possibility that the Mobile Softphone application could be removed from application store
downloads before 31st December 2026 if the application fails to satisfy the requirements of Apple Store or Google Play.

Q2-6: Will Panasonic continue to support and ensure compatibility with the latest releases of hypervisor for KX-NSV300?
A2-6: Panasonic will try on a best effort basis to maintain support for the latest version of VMware vSphere and Microsoft Hyper-V until 31st December 2022.

Q2-7: Will KX-NSV300 deployed onto AWS environment continue to function correctly?
A2-7: As long as the currently deployed KX-NSV300 AMI continues to be supported by AWS then functionality should continue correctly . Panasonic will attempt to react to any technical issues up until 31st December 2024. Panasonic has ceased to provide any further AMI for NSV300 since 31st December 2021 as we announced previously.

3. Web Resources

Q3-1: Can I still access the Partner Portal and Partner Academy?
A3-1: Partner Portal and Partner Academy will be available until 31st December 2022. However, no new user registrations is allowed since April 2021.

Q3-2: Can I still access the e-Configurator?
A3-2: e-Configurator was discontinued and unavailable from 31st August 2021.

Q3-3: Can I still access KMS - Key Management System?
A3-3: KMS will be available until 31st December 2029 therefore new system activation, add-on keys to an existing system is possible until then.


There are no stupid questions, there are only stupid answers!