KX-NS1000 UM Problems

[johnrca]

One of our retirement homes has a KX-NS1000. They are having a weird problem. Certain times during the day, callers to their room extensions get a generic greeting (ext. xxxx please leave a message) The rest of the time they get the proper greetings setup by the resident.
Has anyone had this problem?

 

[obtsystems]

is there an answering service on the line that may pickup before the UM does

 

[johnrca]

There isn't an answering service. i have started a log. so far it seems callers get the correct greeting before 9:00 am, between 12:00 pm & 1:00 pm. and after 4:00 pm.

 

[obtsystems]

only thing I can think of is it is changing time service and the ogm is playing out of hours message

 

[johnrca]

This problem has been escalated to the factory by tech support.