KX-NCP500: Can I use "call pickup" with a SIP phone?

[rmweiss]

Hi

Can someone tell my if features like "call pickup" (dialing *41<extension> / *40<Group>) also works with SIP phones?

At the moment I can pickup KX-NT343 and SIP calls with a KX-NT343 phone, but not with a SIP phone, and I would like to know if this is a configuration problem or a limitation of the KX-NCP500.

Thanks

 

[atcom]

I would say it should work, just like it would work from an analog phone. Is the SIP phone maybe modifying the digits somehow?

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[rmweiss]

I don't know if the phones (I'm testing with 2 different brands and a software client) modify the digits, but it doesn't look so for me.

If i trace the call with wireshark it ends with "480 Temporarily Unavailable":

[pre]SIP/2.0 480 Temporarily Unavailable
Via: SIP/2.0/UDP 192.168.16.54:55554;branch=z9hG4bK-524287-1---fcd6b27ed1ae5f46;rport=55554
To: sip:*40670@192.168.16.210;tag=18267
From: "Test 1-1" <sip:664@192.168.16.210>;tag=1d6cc47c
Call-ID: 79049MGI3NGZlNDI5ZTMyMTkwZDMwMDIwNjVmZDI1NjcwZTg
CSeq: 2 INVITE
Allow: INVITE,ACK,CANCEL,BYE,REGISTER
Content-Length: 0[/pre]

(Trying to use the SIP phone with extension 664 to pickup a call to extensions 670)

 

[atcom]

Hmm, that proves the digits are not being changed. Almost seems like a COS setting or something then...

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[Lineman1960]

Check for call pick up group to see if the two exts involved belongs to the same or different groups.

 

[obtsystems]

I tried it on our NS1000 and it does work. I see by your trace that you dialed *40 and extension number, it should be *41 plus extension number.

check if call pickup deny is on the other phone, but if you can pick it up from a nt phone it should be ok

using *40 and group index. (*4001 will pickup group 1, if they are in different pickup groups directed pickup *41 will still work)