Kitchen Printer Problems

[pkuck]

I'll try to explain my problem best I can. I am setting up an old Micros 3700 system with the Ultra Workstations. I'm having trouble with the kitchen printers.

The printers come in from two different nodes. The fryer printer is connected to to the Rest2 workstation and is working fine.

The hot side and expo printers are daisy chained hot then expo and are wired to the Rest1 node. They are not working so well.

In the configurator I had both hot and expo on Rest1 node and neither would print. Then I changed only the hot to Rest2 node - then the expo would print but not the hot. The expo also gets the hot printer's backup chit. I tried flipping the printers to see if the hot printer was broke but it worked the same with either printer. Then I put the expo to Rest2 node also, but neither would print then...

Since the expo is printing that seemed that they are communicating and that would rule out a cable issue, which is what I originally thought was the problem.

Any ideas?

 

[TobeThor]

Test each ptr (by itself) on Rest2. Do not daisy chain when testing. Be sure you change the dip switches on the printer if you are using IDN interfaces. Document what the current dip switch settings are before changing.

Does each printer work?

If each ptr works when connected to Rest2, that may indicate you have wrong dip switch settings or an IDN interface that will accept a signal but not send a signal (daisy chain). If you suspect the IDN card won't pass a signal just make sure that ptr is at the end of the line so it doesn't have to.

Dip switch settings
Ptr #1 = #4 on
Ptr #2 = #3 on
Ptr #3 = #4,3 on

Most likely in config Rest2 node uses Ptr #1 and Rest1 node uses Ptr #1 & Ptr #2 (daisy chained) Be sure dip switches are correct. Ptr's only "read" dip switches on power up so just changing them doesn't take effect until you turn the ptr off and on.

 

[pkuck]

Thank TobeThor

I think the key was simply to turn the printers off and on.

I got everything to work though I'm not sure how. It was either just the on off thing or I also ran the System Configuration button on... I can't remember where it is, but I think that may only configure the workstation and not really have anything to do with the printers. So I probably spent several hours switching things around and back and testing wires when I could have just turned the flipping printers off... totally typical.