Keyword NUMBER does not seem to work within voice session

[jadiebear]

Could someone look into the following script and tell me why the ewt_min_cv did not work. The voice segment ewt_greeting_vs and minutes_vs worked fine. For some reason the keyword NUMBER does not do anything. The caller hear silence and route to DFDN defined in the CDN associated with this script.

Question: Do I need to queue to the skillset_name before I assign the expected wait time to the call variable. Is there a way I can tell waht the value of cv after it get assigned?

ASSIGN EXPECTED WAIT TIME skillset_name TO ewt_sec_cv

ASSIGN ewt_sec_cv to ewt_sec_old

ASSIGN (ewt_sec_cv/60) TO ewt_min_cv


Open voice session
Play prompt voice segment ewt_greeting_vs
NUMBER ewt_min_cv
VOICE SEGMENT minutes_vs
End voice session


Thanks

 

[captaingadget]

I can answer at least one part of your question. You should queue the call to the skillset before executing EWT. This ensures that the the current call is included in the calculation.

As far as the voice segments are concerned I'm confused. You appear to have put a call variable in a voice session ewt_min_cv rather than a voice segment.