Keycode now required after activation of Expansion license

[classydreams]

I installed a keycode on a 2.0 working BCM50 and now even though all of the existing DN's say IDLE when I try to use the handset it is saying Keycode Required. I restored the system via the back up and it is now working. The license file shows all working licenses 8 sets and 8 voice mails and the new EXP license. Very strange, any suggestions?

 

[snowman50]

Yes that can happen. Usually a reboot will fix it.
Seems to be on the rel2 only..

 

[classydreams]

Thanks, I did reboot it and it says Keycode Required. Should I power down the whole system and start up?

 

[exsmogger]

I'd suggest doing a level 1 reset which will default the programming, but leave any patches intact. After the reset, apply the new license file and then check to see if your extensions are now working. If so, then apply your backup.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[hawks]

You may want to check the KRS and make sure the 8 license you have are legit. There were a lot of counterfeit codes on the market in the early 2000’s. Nortel had a bunch of law suits against companies because of that. If you check the KRS it should show you having 8 digital and 8 vm if it don’t then any code you add will only give you what that code is.

 

[classydreams]

Yes the new keycode shows all of the existing licenses plus the new EXP license added.

 

[classydreams]

I'm installing a patch which could be causing the problem