Keyboard problem

[hpsait]

I have a keyboard problem with a HP 8570w notebook. Typing gives me weird results. Numlock gives me the letter 7 and every else is just not giving the required results. If I have triple check the settings in Win 7 and cannot find any settings that would cause the problem. Is this then hardware related?

 

[linney]

Can you test in Safe Mode, and if that is OK, try in a Clean Boot.


Advanced startup options (including safe mode)

http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/default.aspx/kb/929135

If not try the On Screen Keyboard via typing OSK.exe in Start RUN. If that is OK can you test with another Keyboard attached?

You might as well test with another user rather than your current user too.

 

[goombawaho]

Another idea using the OSK:
Link

 

[hpsait]

Tried external USB keyboard and it's working fine. Also tried with another user and is getting the same results.

 

[goombawaho]

Did you read the relevant part of that link I gave you?

I don't have a permanent solution, but here is the explanation from Dummies.com to what is happening:

The first thing the laptop designers decided to sacrifice on their keyboards was the numeric keypad. Rather than just saw off that end of the keyboard, laptops since the Model 100 have used a combination of numeric keypad/alphabetic keyboard.

This combination can be seen on your laptop by examining the 7, 8, and 9 keys. Note that these are also the top three keys on the numeric keypad. Because of this, a shadow keypad is created using the right side of the alpha keyboard.

Ok, all fine and good, but what about laptops that still have the numeric keypad, there is no need to activate this shadow keyboard.


A temporary solution; If you open up your on-screen keyboard and toggle the num-lock, it works correctly. So, you can turn on num-lock with the on-screen keyboard and then close the on-screen keyboard and everything works fine on your physical keyboard, but if you toggle num-lock on your physical keyboard it goes back to using the shadow keyboard.