Key Clicks on 11xx and 12xx IPO phones

[GordonKapesMZ4]

I posted this on the CS1000 site with no response. This also affects the BCM to IPO migration.

The normal Communication Server 1000 and 2100 option of choosing "Local Dialpad Tone" doesn't exist on the SIP phones?WHY?Keyclicks are a preventitive measure in high security and healthcare zones so that your password pin cannot be hacked from annoucing the DTMF tones....say you press Handsfree dial into voice mail and then dial your password and then pick up the phone, like so many people do. I think we should push Avaya to offer the Local Dialpad option on the SIP sets, especially since the 11xx and 12xx are being pushed into the IP office as well.Current option on CS series: Local Dialpad Tone: 1-Silence, 2-Short "Nortel" Click, 3-DTMF tones.....BCM has the Key Click as standard.Cisco currently offer a key click on Handsfree on their SIP sets.Just my opinion....wondered if anyone else agreed.

With that being said....does anyone find the Nortel short tones on the dialpad important? I do, as it disguises the DTMF tones that can be used to hack into a voicemail box. It also cleans up the dialing experience when using Handsfree, etc.

This is being eliminated on the new IPO Nortel legacy phones. SIP firmware doesn't have a setting where you can turn on and turn off the keypad clicks. CS1000 and CS2100 do, but it was default on the BCM.

What is everyone else's opinion?

I know "who cares."

 

[ironhorse17]

How do you get a password of the # of key clicks they all sound the same?

 

[biv343]

If i'm dead set on getting someones mailbox password or other sequence of numbers dialed from an IP set, I'll get it whether there are dtmf tones or key clicks or nothing played to the user. Healthcare and other secure environments would probably frown upon using handsfree in a location accessible to the public with all the HIPAA and other confidentiality laws on the books.

I personally don't see it as a big deal, but that's just my opinion. Someday that feature may wind its way back in as SIP continues its takeover of the telecom world.