Kernel32 faults 1

[38dean]

Looking for some help with my computer. Receiving many exception, protection faults and fatal exceptions on my computer. Not sure how to fix these errors? A few examples of the errors I am receiving are as follows.


Kernel32 caused a general protection fault in module USER.EXE at 0003:00003987

CFGWIZ caused an exception C0000006H in module Kernel32.DLL at 0177:bff86e9c

A fatal exception OE has occurred at 015f:bff9dba7

Last one was WCMDMGR caused an invalid page fault in module Kernel32.DLL at 015f:bff8836d

Any assistance would be much appreciated.

Dean

 

[2ffat]

According to what I found out, CFGWIZ is related to Norton AV while WCMDMGR is a web manager for Wild Tangent. The latter is often considered spyware.

Can you get to SAFE MODE? If so, remove Norton AV, then do the following:

1. Start the registry editor. This is done by clicking Start then Run. (The Run dialog will appear.) Type regedit and click OK. (The registry editor will open.)
2. Browse to the key:
'HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Run'
3. In the right pane, delete the value called 'wcmdmgr', if it exists.
4. Exit the registry editor.
5. Restart your computer.
6. Delete the following directory and its content: %WinDir%\wt Note: %WinDir% is a variable (?). By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\WINNT (Windows NT/2000).

The above info came from

http://www.securemost.com/articles/trou_3_remove_wildtangent.htm.

Once these are done, reboot and see if this helps. If so, look at the FAQ for removing spyware and update your AV.

James P. Cottingham

^{There's no place like 127.0.0.1.
There's no place like 127.0.0.1.}