Kari’s Law 3

[libertyinstaller]

Kari’s law goes into effect nationwide next month. I work with Avaya IP Office equipment and would like to know how anyone is handling the new law that has an IPO. My local Sheriff’s department is going to meet with me next week to discuss the correct information that needs to be completed on the location record. I’ll update this file after the meeting.

1. Filling out the Location/Address screen (Necessary, unless the installed company has less than 2 rooms). When a 911 call is placed from a multi room/floor company, information about the callers exact location must be displayed on 911 dispatch screens (i.e. 4th floor room 411) along with other important information.
2. Secondary notification-when a 911 request is made from a multi tenet building a second person must automatically be notified of the 911 call and it location.

Filling out the location information sheet and assigning one to every different location won’t be a major problem (some of the fields are foreign to me that’s why I’m meeting w/sheriff’s office. Otherwise there is good documentation on how to make a new location). Number 2, automatically notifing a second person might be a little tricky.

Also there is a dropdown on the system page that must be used that’s not mentioned in the help section.

Has anyone tried this? Should it be done through a short code(Which one)?

I searched Avaya SSO w/o success.

 

[IPOLackey]

We had to do similar with clients with US offices. The Address info in the location is fairly straight forward if you have the help file open as you fill it in. Just remember to set Send Location Info to Emergency Calls on your line.

For the notification, you could set a System alarm for emergency calls to email out to someone responsible. You could then set an alert in whichever email client you're using to make an alarm sound/on screen pop-up. The alert states which extension has made the Emergency Call. (Oh, and your 911 short code needs to be a Dial Emergency feature)

 

[telecomtekperson]

Dont confuse Kari law with Ray Baum act.

Kari law needs to:
1. Send calls out, with just 911 (no 9911 etc)
2. Calls go to PSAP out without rerouting
3. Calls do not get listened to or recorded.
4. There is notification.

As IPOLackey mentioned. You can use an event that is triggered by an emergency short code, 911. Then you can email someone or use the email to send SMS to cell device:
Alltel: phonenumber@message.alltel.com.
AT&T: phonenumber@txt.att.net.
T-Mobile: phonenumber@tmomail.net.
Virgin Mobile: phonenumber@vmobl.com.
Sprint: phonenumber@messaging.sprintpcs.com.
Verizon: phonenumber@vtext.com.
Nextel: phonenumber@messaging.nextel.com.
US Cellular: phonenumber@mms.uscc.net.

Essential, Preferred and server edition can so this. Note, since there is no short codes or alarms, Basic is basically defunct.

Ray Baum act got pushed out to next year. BUT, this is a bit tougher...

With Ray Baum, you need to ALSO send location information. According to the legislation, "Dispatchable location". It is a bit of an ambiguous term, though. If a small office has 1 main entrance...then normal 911 addressing can handle. If multiple doors, floors etc...we would need to send location info to the PSAP.

Avaya Has the Sentry platform that can be added on to fulfill this. It is expensive. You could also use RedSky...also expensive. Another option would be to find a SIP provider that can do PIDF-LO . This, using teh "locations" programming in IPO, can send the proper info but the SIP provider has to support this. (Swisscom asked for this feature, so they do support it) . I have tried to investigate, but i think the only SIP provider in the US that supports PIDF-LO, is Bandwidth.com.

So you could sell a trunk or 2 from bandwidth.com just for 911, and be compliant with no bolt on software necessary.

https://www.avaya.com/en/solutions/public-safety/

 

[redswine]

We had to do similar with clients with US offices. The Address info in the location is fairly straight forward if you have the help file open as you fill it in. Just remember to set Send Location Info to Emergency Calls on your line.

For the notification, you could set a System alarm for emergency calls to email out to someone responsible. You could then set an alert in whichever email client you're using to make an alarm sound/on screen pop-up. The alert states which extension has made the Emergency Call. (Oh, and your 911 short code needs to be a Dial Emergency feature)

Where do you set send location info? As libertyinstaller said, do we then have to set up a location for every room (over 2 rooms)? And the IPO sends this info out?

Thanks!

 

[redswine]

IPOLackey, I found it under SIP trunks (although it did not work) but I don't see it for PRI's.

 

[telecomtekperson]

In Locations, there is additional info that can be tagged on the SIP (SIP only) header. Unfortunately the SIP provider must support PIDF-LO to process that info. This was a request from Swiss Telecom (or swisscom)

The only provider that supports it in the US, is Bandwidth.com. Have sent a request to the powers that be at Avaya to get this on their SIP trunks.