Having to been to quite a few trade shows and seminars, I've noticed Lync 2013 is seeming to throw some real spanners in the works and it seems that the big boys are confused what to do.
Let me explain...
Lync 2013 is disruptive to the existing PBX setup, it's easy to use, genuinely Unified comms, but falling short in the call centre arena, but at the same time ripping up the telco way of doing things with the likes of federation etc.
It's basically going head to head with the Cisco world and from what I see, is a far better solution (never like the Cisco stuff so most likely biased).
However it's the like of Avaya and Mitel that I'm interested in. They seem to floundering on what to do. Avaya these days seem utterly obsessed with twitter and Facebook and bizzare virtual worlds and how you can use these with your contact centre, which for my business is utterly irrelevant. Mitel, seem like they are just kind of doing "me too" design work, I see nothing ground breaking coming from them.
Just wondering where people see Avaya etc going over the next few years, pretty sure they are ok with the call centres for now, but what about when / if Lync steps up to that?
Robert Wilensky:
We've all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. Now, thanks to the Internet, we know this is not true.
Let me explain...
Lync 2013 is disruptive to the existing PBX setup, it's easy to use, genuinely Unified comms, but falling short in the call centre arena, but at the same time ripping up the telco way of doing things with the likes of federation etc.
It's basically going head to head with the Cisco world and from what I see, is a far better solution (never like the Cisco stuff so most likely biased).
However it's the like of Avaya and Mitel that I'm interested in. They seem to floundering on what to do. Avaya these days seem utterly obsessed with twitter and Facebook and bizzare virtual worlds and how you can use these with your contact centre, which for my business is utterly irrelevant. Mitel, seem like they are just kind of doing "me too" design work, I see nothing ground breaking coming from them.
Just wondering where people see Avaya etc going over the next few years, pretty sure they are ok with the call centres for now, but what about when / if Lync steps up to that?
Robert Wilensky:
We've all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. Now, thanks to the Internet, we know this is not true.
