Good morning...
My company is using GW5.2. And alot of our e-mail interaction occurs with schools who use more Mac-based computers and programs than we as their supplier do. This makes for some interesting and, unfortunately, unsuccesful translating. The most recent case-in-point is an individual that apparently sent a couple of .jpg attachments that our GW identifies as two attachments. One is "Part.000" and the other is "Header." Now, if I understand this correctly, the "Header" attachment is control information that GW can't understand and so it just dumps that data into an attachment. The "Part.000" is, I'm guessing, my .jpg. So I take the "Part.000" attachment and save it to the Desktop. There it is still identified as "Part.000" but I "open" it with Internet Explorer (for lack of a better imaging program) which ultimately fails. I think the original .jpg was created on a Mac-based machine and that is all (or part) of the problem. But I understand that the .jpg format (like .bmp, .gif, et al.?) is universal and can be read by both PCs and Macs. Would someone be kind enough to tell me what I'm missing?
Thanks
Brian S.
My company is using GW5.2. And alot of our e-mail interaction occurs with schools who use more Mac-based computers and programs than we as their supplier do. This makes for some interesting and, unfortunately, unsuccesful translating. The most recent case-in-point is an individual that apparently sent a couple of .jpg attachments that our GW identifies as two attachments. One is "Part.000" and the other is "Header." Now, if I understand this correctly, the "Header" attachment is control information that GW can't understand and so it just dumps that data into an attachment. The "Part.000" is, I'm guessing, my .jpg. So I take the "Part.000" attachment and save it to the Desktop. There it is still identified as "Part.000" but I "open" it with Internet Explorer (for lack of a better imaging program) which ultimately fails. I think the original .jpg was created on a Mac-based machine and that is all (or part) of the problem. But I understand that the .jpg format (like .bmp, .gif, et al.?) is universal and can be read by both PCs and Macs. Would someone be kind enough to tell me what I'm missing?
Thanks
Brian S.