Jobs Status won't start

[JsR2002]

Running ARCServe 2000, v7.00, build 1100.

I start Arcserve Manager and select Quick Access
With some options e.g. Jobs Status, I get the hour-glass for about 1 minute then AS Mngr closes
If I choose other options e.g. Server Admin - no problem

I believe this only happened after installing some Win2000 patches but can't work out which ones. I've tried 'repairing' Arcserve but no change.

Backup is still running fine but I can't peform normal admin tasks or look at the database etc.

Does anybody have any clues before I try a complete uninstall/reinstall please?

thanks and regards

 

[mohamdr]

Hi
1-Try to Access Arcserve using normal way without using quick access.
2-Stop the job Engine
3-rename the folder 00000001.qsd
4-Start the job Engine
5-try to recreate the job

Is arcserve closing if you try to access Manager-->Database?

regards
mohamdr

 

[JsR2002]

Mohamdr - many thanks for the reply. I tried your suggestion but still no success unfortunately.

Regarding your query, I can start 'Jobs Status' using ASJS.exe, but not through 'Arcserve Manager'. I cannot start 'Database Manager' or 'Device Manager' through 'Arcserve Manager' (they close the program after a minute) but I can start 'Server Admin' and the wizards. I haven't tried all the 'Quick Access' options - it seems there's a problem with 'Arcserve Manager' but it doesn't seem to re-install corectly via the repair option.

The thing I miss most is 'Database Manager' - I don't know how to start that manually - could you advise?

I still suspect one of the Win2000Svr patches so I suppose I'll just have to dig deeper unless you have any other suggestions.

thanks again, and regards

 

[mohamdr]

Hi
There is somthing wrong on your machine the quickest way to sort this problem is to uninstall/install.
but make sure you copy the database folder & 0000001.qsd to safe palce so you can reuse them with the new instllation..

regards,
mohamdr

 

[JsR2002]

Hi again - thanks for the reply - that's the conclusion I'm coming to - I'll post a reply as to how I get on. The only thing that's making me hesitate about re-installion etc. is the Arcserve patches that I've applied to my existing config. I should have written it all down in detail!

regards