summerhill
Technical User
Situation:
1.I have installed a JetDirect 170x (Rev J3258A)Print Server on my home network.
2.I am attempting to use it with an HPdeskjet 990cse printer in this system.
3.I have downloaded and installed the latest version of WebJetAdmin from HP (Ver 7.2).
4.I have downloaded and installed HP Install Network Printer Wizard.
5.Everything installed correctly, the Printer received an IP address dynamically from my DHCP server(which is inbedded in my DSL Modem Router).
6. I can log into WebJetAdmin and view or change my printer setting and it reports that everything is normal.
7. I go to print a test page from the printer and get Nothing!
8. I try to print from Notepad and Wordpad and can print. But not from any other application.
9. I log directly into the inbedded server using it's IP address and I get the message that "the printer is off line" but the printer is not off line, it is plugged in and working.
10. I changed the Printer Cable, and Network Cable individually to see if one of them may have been the fault. This did not solve the problem.
11. I uninstalled everything, reset the print server to it's factory defaults and re-installed everything as listed above and still have the same problem.
Any suggestions or advice to solving this issue are greatly appreciated.
Mike
1.I have installed a JetDirect 170x (Rev J3258A)Print Server on my home network.
2.I am attempting to use it with an HPdeskjet 990cse printer in this system.
3.I have downloaded and installed the latest version of WebJetAdmin from HP (Ver 7.2).
4.I have downloaded and installed HP Install Network Printer Wizard.
5.Everything installed correctly, the Printer received an IP address dynamically from my DHCP server(which is inbedded in my DSL Modem Router).
6. I can log into WebJetAdmin and view or change my printer setting and it reports that everything is normal.
7. I go to print a test page from the printer and get Nothing!
8. I try to print from Notepad and Wordpad and can print. But not from any other application.
9. I log directly into the inbedded server using it's IP address and I get the message that "the printer is off line" but the printer is not off line, it is plugged in and working.
10. I changed the Printer Cable, and Network Cable individually to see if one of them may have been the fault. This did not solve the problem.
11. I uninstalled everything, reset the print server to it's factory defaults and re-installed everything as listed above and still have the same problem.
Any suggestions or advice to solving this issue are greatly appreciated.
Mike
