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J179 Remote to ASBCE - Aquiring Service (IX Workplace App Works)

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dsm600rr

IS-IT--Management
Nov 17, 2015
1,444
US
Few things to note first.

On my Voice VLAN (172.30.20.XXX) I have my WAN Port, IPO WAN DHCP Server, Local Avaya Phones, my Application Server (Voicemail Pro) and my ASCBE Management Port

On my Data VLAN (192.168.1.XXX) I have my LAN Port, ASBCE, SIP Trunk, FQDN - Remote Workers.

I have IX Workplace working fine at my home on my laptop and desktop. I cannot get my J179 to work.

In my office, I clear my J179 and put it on my Data VLAN.

It asks for the Provisioning Details, I enter my FQDN.

To get phones to work on my Data VLAN, I had to add this to the 46xxspecials.txt and upload the file to my embedded file management

2021-06-23_17-41-41_bfevhb.png


I believe this was due to the WebRootCA.pem showing a Common Name / SAN of:

2021-06-23_17-56-48_d66lur.png


And my created certificates show:

2021-06-23_17-48-06_rxzfsa.png


Anyway, after the phone logs in at the office, I take it home, plug it in, and it tries to log in and I get: Logging in Verifying Credentials > Acquiring Service.

Any input would be appreciated.



ACSS
 
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