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J179 not finding bluetooth hearing aids

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ILP-RL

MIS
Aug 19, 2021
1
US
Recently purchased a J179 with J100 module for my owner. We have it all configured including the lasted firmware installed, but when he attempts to connect his Bluetooth hearing aid it doesn't find it in the discovery. He disconnected it from his cellphone and watched him restart it (that supposedly puts them in discovery mode) and it never shows in the list.

System is an Avaya IP office version 11.0.4.1.0 build 11
 
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