J179 not Booting

[malte]

Hey,

i've got ~ 50 J179 Phones at the same customer site.

two of them having the same issue:

After plugged to PoE the Red Corner Light is on like normal, but then nothing will happen. It's stuck with a black screen and the red corner light.

What can i do with these phones? (Serial Numbers from late 2020 and early 2021)

the customer still has 1 year warranty with us. the warranty towards the dealer is already over.

Certifications: ACIS and ACSS
Location: Leipzig, Germany

 

[sizbut]

Well if you have the stock, swap them out for two replacements and hope those work. That honors your warranty to the customer and allows you to investigate/fix the phones in your own time and put them back into your spares stock.

Stuck in a never ending cycle of file copying.