j179 no conference, transfer, Abort buttons

[MrFooF]

Hello,

I have a j179 phone that is not displaying the contextual menu buttons ( Conf, transf,... ) when on call.
I think user has played in the deskphone configuration, but where ?

Any idea ?
Thank you in advance !

 

[derfloh]

Correct Firmware? Correct 46xxsetting.txt?

Need some help with IP Office?

https://www.fwilke.com/home

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[sizbut]

In the user settings, check that the "Device Type" says "Avaya J179 (SIP Feature)". If it says anything else then is not running SIP or not configured correctly through the settings file.

Stuck in a never ending cycle of file copying.

 

[telecomtekperson]

Or, look at System status...is it grabbing an Avaya IP endpoint License or 3rd party?

 

[MrFooF]

Thank you for your answers.
All phones are in same version : 4.0.1.0.11
All are saying "SIP Features" and have an Avaya SIP License ( I have no 3rd party lic, in fact)
Most are working perfectly, just one is not working as wanted.

I'm more on a phone configuration issue.

 

[Johnhyde]

I've had the same issue, was resolved by logging out the user on the phone, deleting the user and ext, rebooting, then re-creating user and ext.

Log the phone back in and all was fine.