J179 cannot blind transfer

[torontotech2019]

Hey I haven't been able to resolve this after much time spent.

IP Office running R11.0.4.1
J179 (SIP Feature 4.0.0.0.21)

The 'Complete' button only appears after a call is connected. I cannot figure out how to do an unattended/blind transfer. I see people here have encountered no audio on blind transfer in the past, but I cannot blind transfer whatsoever.

I can conference, dial an extension, then conference/hang up. However this isn't a viable fix.

Anybody know why?

 

[Perfs]

In regards to the extension that you're transferring to, does it only have 1 call appearance and they're already on a call?
Or do they have 2 call appearances but with 'Reserve last CA' ticked?

 

[torontotech2019]

Both extensions, the one initiating the transfer, and the extension receiving the transfer have three appearances and do not have reserve last CA turned on.

 

[IPGuru]

Not related to the issue bu ALWAYS have last CA enabled. weather you have 2 call apperance's or more depends on user prefrence & weather or not you want to recieve a 2nd call whilst actualy on the phone.



Do things on the cheap & it will cost you dear

 

[R3LzX]

we had a case open on this and it sat for a long time with avaya, the latest from them is the newest firmware that just came out in October. This was of course the one way audio, I would recommend upgrading to see if it fixes your issue

https://downloads.avaya.com/css/P8/documents/101060975