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J series phone automatically answers second incoming call when first call disconnects

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rlsabin

rlsabin

Vendor
Jul 29, 2008
169
US
We have recently run into an unusual situation. We have 2 sites one is 11.1 and the other is 11.04.1. We have recently deployed J169 phones at these two sites and what we are finding is that if a user is on a call and a second call starts ringing in, if the original caller hangs up it automatically connects the user to the second call. Also if the user is on a call and a second call comes in and the user hangs up on the first call by placing the handset back into the cradle it will connect the second incoming call but now it tries to put it on the headset. Has anyone else run into this?

Rick
 
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