IX Workplace on Apple IP Phone

[BrianCosta]

Hi,,,

Anybody else having an issue answering calls with Avaya IX Workplace on Apple iPhone when the phone is locked? To answer the call, users need to unlock the phone first. We haven't come across this problem on Android. Apple IOS software version is 13.4.1 and the IX Workplace version is 3.8.4. The IP Office version is R11.1.
also when calling from IX Workplace on iPhone, the calling party can't hear the voice from Application, on IX Workplace on IPhone can heart the other well.
Here is the trace from monitor

13:59:53 7496586mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) ExtractMedia from CMConnect
13:59:53 7496587mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) Connecting to number 0789801140 that does not match near contact 0789801140@zsc1860.com
13:59:53 7496587mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) SIPEndPoint: Received an CMConnect State Transition to SIPDialog::INV_PROV_RESP_SENT(11)
13:59:53 7496587mS Sip: SetName() Old outbound_name.name: New name:
13:59:53 7496587mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) InsertIdentityHeader caller ID method <CallerIDPAID>
13:59:53 7496587mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) InsertPAID number <0789801140> and name <> and restricted <F>
13:59:53 7496588mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) StartSessionTimer refresher_is_ipo 1 for dialog: f17dc2e0 with Session timer Interval: 180
13:59:53 7496588mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) SIPDialog::BuildSDPFromFastStart
13:59:53 7496589mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) SendSIPResponse: INVITE code 200 SENT TO 10.81.234.8 49414
13:59:53 7496590mS SIP Call Tx: phone
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.81.234.8:49414;branch=z9hG4bK221A625B-6671-4C10-912B-6ED8F4D122D4
From: <sip:110@zsc1860.com>;tag=AD63A4B6-D9D6-482D-A9E2-98C32DBE1DE8
Call-ID: 2F55EFD7-A261-4944-8168-081C469257CA
CSeq: 1 INVITE
Contact: <sip:0789801140@192.168.0.24:5060;transport=tcp>
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
P-Asserted-Identity: <sip:0789801140@192.168.0.24:5060>
Supported: timer,100rel
Server: IP Office 11.1.0.0.0 build 237
Session-Expires: 180;refresher=uas
Content-Type: application/sdp
Content-Length: 226
To: <sip:0789801140@zsc1860.com>;tag=443ede2793472b8c

v=0
o=UserA 460262958 4242631689 IN IP4 192.168.0.24
s=Session SDP
c=IN IP4 192.168.0.24
t=0 0
m=audio 49154 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
13:59:53 7496591mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) SendSIPResponse clearCMFacilityTimer
13:59:53 7496591mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) UpdateSIPCallState SIPDialog::INV_PROV_RESP_SENT(11) -> SIPDialog::INV_200_OK_SENT(12)
13:59:53 7496591mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) OnCmMessage end, session level 16, incoming_sdp_status[MEDIA_TYPE_AUDIO] 4 incoming_sdp_status[MEDIA_TYPE_DATA] 8 OutboundHoldState 0 InboundHoldState 0
13:59:53 7496591mS CMExtnRx: v=110, p1=0
CMConnectAck
Line: type=SIPLine 260 Call: lid=10004 id=1310 in=0
13:59:53 7496591mS CMExtnRxC: v=110
CMConnectAck
Line: type=SIPLine 260 Call: lid=10004 id=1310 in=0
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Ahmad
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=110
IE CMIEDeviceDetail (231) c0a800180000051e LOCALE=ara HW=15 VER=11 class=CMDeviceSIPPhone type=186 number=40 channel=0 features=0x10110020 rx_gain=32 tx_gain=32
ep_callid=1310 ipaddr=192.168.0.24 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x0 is_spcall=0 ignores_dtmf=0 avgsid=
13:59:53 7496592mS CMCallEvt: c0a800180000051e 10004.1310.0 93 Ahmad.0: StateChange: END=A CMCSOGConnReq->CMCSConnected
13:59:53 7496592mS CMTARGET: c0a800180000051e 10004.1310.0 93 Ahmad.0: ~CMTargetHandler f4ee3244 ep f4eeeef4
13:59:53 7496593mS CMCallEvt: c0a8001800000520 0.1312.0 93 Q931 Trunk:13 CHAN=14: StateChange: END=B CMCSConnReq->CMCSConnected
13:59:53 7496596mS CMLineTx: v=13
CMConnectAck
Line: type=Q931Line 13 Call: lid=0 id=1312 in=0
BChan: slot=0 chan=14
13:59:53 7496598mS CMMap: a=7.15 b=0.0 PCGS CPReserveCodec (pcp[182]b0r1) true
13:59:53 7496598mS CMMap: a=7.15 b=0.0 PCGS CPReserveCodec (pcp[182]b0r1) true
13:59:53 7496599mS CMMap: PCG::MapBChan pcp[182]b0r1 cp_b f56c16e0 other_cp_b f5655cf0 type CGTypeSimple
13:59:53 7496599mS CMMap: a=7.15 b=0.19 M12
13:59:53 7496599mS PRN: RTCP collector is NOT initialized
13:59:53 7496599mS PRN: RTCP collector is NOT initialized
13:59:53 7496668mS Sip: TCP packet known set owner
13:59:53 7496668mS SIP Call Rx: phone
ACK sip:0789801140@192.168.0.24:5060;transport=tcp SIP/2.0
From: <sip:110@zsc1860.com>;tag=AD63A4B6-D9D6-482D-A9E2-98C32DBE1DE8
To: <sip:0789801140@zsc1860.com>;tag=443ede2793472b8c
Call-ID: 2F55EFD7-A261-4944-8168-081C469257CA
CSeq: 1 ACK
Max-Forwards: 70
Via: SIP/2.0/TCP 10.81.234.8:49414;branch=z9hG4bK53F4785C-53DF-47EB-965C-B96C06C07D7C
Supported: eventlist,outbound,replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya Communicator for iPhone/3.8.9 (3.8.9.41.21; Avaya CSDK; iPhone12,3)
Contact: <sip:110@10.81.234.8:49414;transport=tcp>;+sip.instance="<urn:uuid:08B0BBD9-3591-49C1-9D5E-4E089B624635>"
Content-Length: 0

13:59:53 7496669mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) Process SIP request dialog f17dc2e0, method ACK in state SIPDialog::INV_200_OK_SENT(12)
13:59:53 7496669mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) UpdateSIPCallState SIPDialog::INV_200_OK_SENT(12) -> SIPDialog::CALL_UP(16)
13:59:53 7496669mS Sip: c0a800180000051e 10004.1310.0 93 Ahmad.0(f17dc2e0) SetMediaNegotiatedReliably( 1 )

Just wondering if anyone else has come across this.

Thanks in advance.

 

[icet500]

I believe there are some other posts discussing the IPhone screen lock issue.

For the other issue, how the ix is registering to IPO? Using SBC or port forwarding?

 

[BrianCosta]

@icet500:

I saw this post and asked about how to implement callKit on iPhone but I don't receive an answer.

https://www.tek-tips.com/viewthread.cfm?qid=1802535

about the registration method I used VPN client and port forwarding, both way have the same voice issues on iPhone, the other party cant hears the ix workplace on iPhone, on Android, there is no problem with it, both parties can hear each other.

Best Regards

 

[BrianCosta]

@icet500:

Can you Assist me to solve this ??

 

[icet500]

Did you test the same ext on both ios and android and only android worked?
Were they on the same network when you test it?

I didn’t face the ios issue before, but i ll try to search for something.

 

[BrianCosta]

@icet500:

yes, it's only worked wit android well, on ios disconnect and not receive when lock the screen.
and yes I test on different networks the same.
I think there is something that must be implemented on ios called callkit framework, but I don't know how to enable it?

Thanks and best regards

 

[BrianCosta]

@icet500:

Can you Advice me if the callkit on the iPhone will solve the problem, and how I can implement this?

Thanks in Advance

 

[icet500]

Sorry but I don’t know the solution for The the iphone issue. But i can search.