Hi
We have a customer with users split between home and office, the home users are using IX Workplace to answer calls.
It's a small call centre, but with a high volume of calls.
One issue we have is that IXWorkplace users sometimes receive multiple calls, like having multiple line keys.
They just want to be busy if they are on a call with no call waiting.
Call waiting is off for the users and the HG is set to longest idle.
Their corresponding desk phone in the office is logged off
Struggling to work out why this is happening so any help welcome!
Thanks
We have a customer with users split between home and office, the home users are using IX Workplace to answer calls.
It's a small call centre, but with a high volume of calls.
One issue we have is that IXWorkplace users sometimes receive multiple calls, like having multiple line keys.
They just want to be busy if they are on a call with no call waiting.
Call waiting is off for the users and the HG is set to longest idle.
Their corresponding desk phone in the office is logged off
Struggling to work out why this is happening so any help welcome!
Thanks