IX Workplace beep on hold

[sstevancevic]

Hi all,

I have customer who has IPOSE and IPO 500 V2 R11.1, IX Workplace 3.18. Agents complain that they have a beep in the headset every 10 seconds when active call is on hold. This is not the case with all agents and the user settings are the same for all of them. MOH is uploaded on both systems and callers hear MOH when they are on hold.
Do you have any idea how this beep can be turn off?

Thanks in advance,
Regards,

 

[BFG9K]

Is it the headset itself making the beep? What headsets do they use