IX Workplace and Apple IPhone IOS issue

[lleeNC]

Hello,

Have a customer that is having widespread issues with IX Workplace and Apple's IOS. Both are on the latest release.

The issue -- every few hours, users will stop getting calls through IX Workplace on their IPhones. I've spoken with an Avaya Technician and we tried several things such as turning off "Background App Refresh" within the IOS. We also tried turning off non-essential applications to see if the IPhone is trying to free up resources and in turn shutting down IX Workplace.

This is happening to 100s of IPhone users at this company.

Anyone else have this issue? This problem is not present with Android users.

Thanks

 

[kyle555]

Turn on apple push notifications

 

[BResource]

Yes, I had this. The only way I could fix it was to install an SBCE