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ix workforce engagement 15.2 - Playback ACR15.1 archived call records in ACRA15.2

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sugu1

Programmer
Dec 11, 2013
14
SG
Hi ,

I am migrating wfo15.1 (ACR/CRS+WFM) suite to IX workforce engagement 15.2 with ACRA and wfm.

how can i playback the archived call records stored in SAN drive from ACR15.1 in v15.2 Interactions? I can see the old call records meta data in v15.2 Enterprise manager when i search in the interaction. but when i play the call records, there is a error is "one or more interaction's media file cannot be found" . how can i playback the from the archived files?

su
 
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