Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ix workforce engagement 15.2 - Playback ACR15.1 archived call records in ACRA15.2

Status
Not open for further replies.
sugu1

sugu1

Programmer
Dec 11, 2013
14
SG
Hi ,

I am migrating wfo15.1 (ACR/CRS+WFM) suite to IX workforce engagement 15.2 with ACRA and wfm.

how can i playback the archived call records stored in SAN drive from ACR15.1 in v15.2 Interactions? I can see the old call records meta data in v15.2 Enterprise manager when i search in the interaction. but when i play the call records, there is a error is "one or more interaction's media file cannot be found" . how can i playback the from the archived files?

su
 
Status
Not open for further replies.

Similar threads

met1016
  • Locked
  • Question
IX Messaging
Replies
3
Views
397
avayaguy23
avayaguy23
RedTech443
  • Locked
  • Question
IX Messaging Default Storage option IMAP?
Replies
2
Views
256
RedTech443
RedTech443
RedTech443
  • Locked
  • Question
IX Attendant Auto Config
Replies
0
Views
102
RedTech443
RedTech443
NewNic
  • Locked
  • Question
IX workplace with Bridged exts
Replies
3
Views
175
SPOFy
SPOFy
Turtlepuke
  • Locked
  • Question
Recording IX Attendant
Replies
0
Views
65
Turtlepuke
Turtlepuke

Part and Inventory Search

Sponsor

Back
Top