IX Messaging uninitialized mailbox report?

[fortunate2001]

Trying to get a list of mailboxes that have not been initialized. I found a report showing last login, but that does not reflect users who went through the tutorial to set password, but have not logged in since... They still show as 0 logins. Any way to determine? Maybe look at mailbox status of tutorial on or off?

 

[Tanzeem97]

Problem Clarification​

Cusotmer needs to generate a report that shows if users have logged into their mailboxes to initialize. Some mailboxes that are know to have logged in and changes their password still show Tutorial as "On"

Cause​

If a subscriber logs into their mailbox, changes the password, but doesn't complete the tutorial, it will still show as 'On' and the next time the subscriber logs it, it will start the tutorial over from the beginning.

Solution​

The Mailbox Summary Report has a column for Last Login Time. This can be used to determine if the user has logged into their mailbox.
1. Open a browser (Chrome is recommended) and login into the UC Portal
2. Click on the Reports tile
3. Click on the Mailbox Summary Report in the left pane and set the 'View Report From" time and date from before the system was installed.
4. Click View Report at the top of the page to display

 

[Tanzeem97]

Officelinx: Mailbox Summary Report showing value of 0.​

Problem Clarification​

Mailbox Summary Reports not displaying correctly. Showing value of 0

Cause​

UCadmin>Configuration>Reports values were not set correctly.

Solution​

Need to set UCadmin>Configuration>Reports - Set to TRUE

 

[fortunate2001]

@Tanzeem97 Thanks for the reply, but I think you've misunderstood. I said users that have been through the tutorial successfully, but have not logged in since, are showing (in the mailbox summary report) as never having logged in.

Perhaps a more direct question would be, "What is the easiest or best way to see which users still have tutorial pending and which do not?"