I have two extensions that are being prompted to enter a Supervisor Password when trying to check IX Messaging Voicemail from their desk phone. After they dial the pilot number and hear the IX menu begin, they will press * to specify they want to check a mailbox other than their own. This is when they will get the Supervisor password prompt. I have never seen this before. On my extension and many others, after hitting * or # the system will prompt to enter the mailbox number and password for the mailbox I want to check. Our business partner went through our server with me and could not figure out why this is happening
Cheers and thanks in advance
Cheers and thanks in advance