IX client no audio

[teletechman]

I have a user that is using IX client remotely that connects but has no audio. If when a call comes in or he makes a call he places the caller on hold and picks it back up he then has audio. Not sure where to go with this now, not sure what is missing. The same system has another user set up and working fine no issues connecting the same way.
Mike

 

[icet500]

Un check “allow direct media” under the extension tab.

 

[teletechman]

Tried that no change that we could see.
Mike

 

[icet500]

try disable all windows firewall and antivirus if its in pc.
how they are connecting remote, VPN, SBC or port forwarding?

 

[teletechman]

remote via port forwarding, I have disabled the FW not sure if they have AV on this laptop. I have another user that works fine with same connection so it is not a forwarding issue.
Mike

 

[Albus2]

It is working for some other users but for a few it does not?

What is the username for him?
Any special characters like äüö or something else US people never heard of?

 

[teletechman]

no just a standard name no spaces, also we register with the extension number no name.
Mike

 

[NYSTECH]

Check the RTP/ RTCP ports on IP Office and make sure they are same on firewall

 

[icet500]

Disable sip alg on the remote user’s router/firewall.

If you register that user in your pc, does it work fine?

Otherwise, run a monitor trace on the ip office and wireshark on remote user’s pc and upload them here with a brief description of the call made.

 

[Okkie26]

You need to disable direct media port via the nouser source code.

 

[teletechman]

How is that done @Okkie26?
Mike

 

[Okkie26]

Add DISABLE_DIRECT_MEDIA to the nouser source code and reboot IPO.