IVR Vendor Solution help

[Tbrandes]

I have a Opt 61c with SCCS 3.0 and am needing to install an IVR with the idea of near future VOIP applications for becoming a full blown Contact Center. Have proposals from Interactive Intelligence and Syntellect. Do any of you have any strong pros or cons for either??? Any comments appreciated.

Thanks,

 

[cgilmer]

I've always been a fan of Edify. Seems like one of the most flexible platforms and they keep themselves on the top of all the new technology.

If no one responds to those two products try hitting their website and look for lists of folks who use their products. Then place a call to the company and ask to speak with someone in the IT/Telephony department. Usually takes a few transfers to get the right person but the information you get is usually pretty vauable.

 

[ibceptor]

You can also try Nortels Periphonics group, they have everything you need as well.