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IVR Scripting Books or How to's? 1

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lilabell

MIS
Apr 29, 2003
88
US
Hello All,

I am a newbie. I have experience on Nortel and Avaya platforms and Cisco Call Manager experience as well as a CCNA so I have experience on other platforms for IVR and I understand the basics of the java script for UCCX so I am not really looking for a class to take (unless it was very cheap and I could take it on line or something?)but I wanted to know if anyone knows of any Cisco Press or other books or something I can get on Safari that I could buy for UCCX scripting to help fill in the holes? My company does not have budget for training because of this bad economy and I can't afford the classes myself either. Does any one know if the Cisco Press IIUC covers IVR scripting in depth or at all?

Thanks for any help you can provide I greatly appreciate it!

Lilabell
 
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