danramirez
Programmer
this customer currently has a very basic embeded auto attendant, (Thank you for calling, if you know the extension you like to reach please dial it now or remain on the line to get transfered to the attendant) No menu or anything like that.
I will soon be implementing ACD and CCM7 for reporting, and also will be using IVR routing mainly for ANI routing.
I am now doing some tests in our lab and I am considering NOT to use embedded Auto Attendant for initial greeting. Instead I would prefer to use IVR Routing so I will only have one workflow.
The question is, what would be the activity to choose from the toolbox to ask the caller to enter the extension number and then transfer the call to proper extension based on digits entered by caller. I am looking for something similar to Menus in NuPoint.
Cheers,
Daniel
I will soon be implementing ACD and CCM7 for reporting, and also will be using IVR routing mainly for ANI routing.
I am now doing some tests in our lab and I am considering NOT to use embedded Auto Attendant for initial greeting. Instead I would prefer to use IVR Routing so I will only have one workflow.
The question is, what would be the activity to choose from the toolbox to ask the caller to enter the extension number and then transfer the call to proper extension based on digits entered by caller. I am looking for something similar to Menus in NuPoint.
Cheers,
Daniel