Hi,
Could someone please give me assistance with this issue.
I am running Asterisk 13 and have setup an IVR, the extensions.conf call flow seems to work fine up until the point of playing my pre-recorded audio file. The below error(s) are seen in the Asterisk console no matter what settings I change:
"file" does not exist in any format
(format (ulaw)): No such file or directory
Goto (digitalreceptionist,s,1)
-- Executing [s@digitalreceptionist:1] Answer("SIP/sipgate-00000122", "") in new stack
-- Executing [s@digitalreceptionist:2] BackGround("SIP/sipgate-00000122", "/var/lib/asterisk/sounds/en/MyAsteriskIVR.aup:ulaw") in new stack
[Dec 31 13:07:05] WARNING[19151][C-000000ab]: file.c:774 ast_openstream_full: File /var/lib/asterisk/sounds/en/MyAsteriskIVR.aup:ulaw does not exist in any format
[Dec 31 13:07:05] WARNING[19151][C-000000ab]: file.c:1247 ast_streamfile: Unable to open /var/lib/asterisk/sounds/en/MyAsteriskIVR.aup:ulaw (format (ulaw)): No such file or directory
[Dec 31 13:07:05] WARNING[19151][C-000000ab]: pbx_builtins.c:1100 pbx_builtin_background: ast_streamfile failed on SIP/sipgate-00000122 for /var/lib/asterisk/sounds/en/MyAsteriskIVR.aup:ulaw
-- Executing [s@digitalreceptionist:3] WaitExten("SIP/sipgate-00000122", "5") in new stack
== Spawn extension (digitalreceptionist, s, 3) exited non-zero on 'SIP/sipgate-00000122'
The directories are fine, as is the file - I have tried ulaw/gsm/.wav and .aup (audacity) as well as following the below guides to get the file correct.
I have also looked at many other forum posts which outline issues similar to this - these include reasons being:
* What user and group mode you are set as (root or asterisk)
* What folder link you have in asterisk.conf
* What format the file and location is entered in extensions.conf
I did read one such thread that said that the user and group "asterisk" needs to be present, is there a way to tell if this is the case also (in asterisk.conf) you can turn these values "on".
However none of these seem to have worked for me - any assistance would be appreciated.
Thanks in advance.
Could someone please give me assistance with this issue.
I am running Asterisk 13 and have setup an IVR, the extensions.conf call flow seems to work fine up until the point of playing my pre-recorded audio file. The below error(s) are seen in the Asterisk console no matter what settings I change:
"file" does not exist in any format
(format (ulaw)): No such file or directory
Goto (digitalreceptionist,s,1)
-- Executing [s@digitalreceptionist:1] Answer("SIP/sipgate-00000122", "") in new stack
-- Executing [s@digitalreceptionist:2] BackGround("SIP/sipgate-00000122", "/var/lib/asterisk/sounds/en/MyAsteriskIVR.aup:ulaw") in new stack
[Dec 31 13:07:05] WARNING[19151][C-000000ab]: file.c:774 ast_openstream_full: File /var/lib/asterisk/sounds/en/MyAsteriskIVR.aup:ulaw does not exist in any format
[Dec 31 13:07:05] WARNING[19151][C-000000ab]: file.c:1247 ast_streamfile: Unable to open /var/lib/asterisk/sounds/en/MyAsteriskIVR.aup:ulaw (format (ulaw)): No such file or directory
[Dec 31 13:07:05] WARNING[19151][C-000000ab]: pbx_builtins.c:1100 pbx_builtin_background: ast_streamfile failed on SIP/sipgate-00000122 for /var/lib/asterisk/sounds/en/MyAsteriskIVR.aup:ulaw
-- Executing [s@digitalreceptionist:3] WaitExten("SIP/sipgate-00000122", "5") in new stack
== Spawn extension (digitalreceptionist, s, 3) exited non-zero on 'SIP/sipgate-00000122'
The directories are fine, as is the file - I have tried ulaw/gsm/.wav and .aup (audacity) as well as following the below guides to get the file correct.
I have also looked at many other forum posts which outline issues similar to this - these include reasons being:
* What user and group mode you are set as (root or asterisk)
* What folder link you have in asterisk.conf
* What format the file and location is entered in extensions.conf
I did read one such thread that said that the user and group "asterisk" needs to be present, is there a way to tell if this is the case also (in asterisk.conf) you can turn these values "on".
However none of these seem to have worked for me - any assistance would be appreciated.
Thanks in advance.