scriptscience
Technical User
We are setting up an IVR in a department with less than 10 people (non ACD group), we would like caller to press option 1 education and go to ext 1234 then if agent does not pick up after 4 rings to go to ext. 5678, then if that agent does not pick up for it to go to a department voice mail box. If they choose option 2 licensing it goes to ext 5678 then if agent does not pick up go to ext 1234; if no pick then it goes to department voice mail. Our objective is for every agent to have a backup and then if that backup does not answer for caller to be able to leave voicemail. When we have it programmed how do we keep it from going in a loop?