We are using CC 6.0 to route calls for MPS 1000 IVR ports. The ports are built as agents, IVR calls queue to a skillset and route to available MPS ports. The call presentation class defines that if a call is returned to queued after 18 seconds for a port to log out that port.
We recently had an issue with a few ports going into not ready status. I am trying to determine what would cause the ports to go into the Not Ready status. Would a bad analog card in the PBX cause this issue? Or would this be related to CCT server?
So far I haven't found any concrete information in the MPS User guides. Any help will be greatly appreciated. Please let me know.
