The current IVR set up works as such on their old phone system....
Call comes in, hit the auto attendant
Caller chooses the option to go to the pharmacy
There are 4 analog extensions in a linear hunt group going into the IVR
IVR picks up does it stuff and gives the caller an option to get in touch with the pharmacist
The IVR system does a switch hook flash and the call gets transferred to an all ring calling group that rings all the pharmacist extensions
We are going to be installing a MiVoice 250(which I have heard is very similar to the 5000)
Client would like to use SIP trunks
SIP trunks do not provide switch hook flash
Is there a work around to produce a switch hook flash while in the IVR?
The IVR company stated they can utilize * codes as well.
Has anyone run into this and does anyone have any ideas?
Also, has anyone run into an issue with the ring voltage on the analog ports of the MiVoice 250? How common is this issue?
Thank you for any assistance you can provide.
Call comes in, hit the auto attendant
Caller chooses the option to go to the pharmacy
There are 4 analog extensions in a linear hunt group going into the IVR
IVR picks up does it stuff and gives the caller an option to get in touch with the pharmacist
The IVR system does a switch hook flash and the call gets transferred to an all ring calling group that rings all the pharmacist extensions
We are going to be installing a MiVoice 250(which I have heard is very similar to the 5000)
Client would like to use SIP trunks
SIP trunks do not provide switch hook flash
Is there a work around to produce a switch hook flash while in the IVR?
The IVR company stated they can utilize * codes as well.
Has anyone run into this and does anyone have any ideas?
Also, has anyone run into an issue with the ring voltage on the analog ports of the MiVoice 250? How common is this issue?
Thank you for any assistance you can provide.
