Hello all
I've got several questions and read a lot of things, including manuals on Cisco sites, Tcl programming tutorials ( etc ).
Let me get to the point.
1 - i need to implement an IVR application, like in To support press 1, to information press 2, etc etc. Of course some of the options redirects the caller to a sub-menu where a new set of options would be displayed.
I think this can be done fairly easy with TCL, and, as i've been told, TCL is the recommend way to do this since if the IVR options are "coded" in the routers, i wouldnt be able to save any of the information regarding the calls received - like number of calls, what is the most choosed option, etc.
I download some scripts ( and software ) from Active State so i could start developing and debuging some scripts but i'me getting some errors..for instance,
"init
requiredversion 2.0
set fsm(any_state,ev_disconnected) "act_Doe same_state..."
have this on a script ( that works ) and im getting the invlaid command name "requiredversion" error..
I really need to implement this and i've been given a surreal deadline...and almost impossible.
Really need any help i can get. I don't know TCL, i admit, but i'm a fairly good developer who learns fast.
Just need the "intro".
Thank you very very very much!
I've got several questions and read a lot of things, including manuals on Cisco sites, Tcl programming tutorials ( etc ).
Let me get to the point.
1 - i need to implement an IVR application, like in To support press 1, to information press 2, etc etc. Of course some of the options redirects the caller to a sub-menu where a new set of options would be displayed.
I think this can be done fairly easy with TCL, and, as i've been told, TCL is the recommend way to do this since if the IVR options are "coded" in the routers, i wouldnt be able to save any of the information regarding the calls received - like number of calls, what is the most choosed option, etc.
I download some scripts ( and software ) from Active State so i could start developing and debuging some scripts but i'me getting some errors..for instance,
"init
requiredversion 2.0
set fsm(any_state,ev_disconnected) "act_Doe same_state..."
have this on a script ( that works ) and im getting the invlaid command name "requiredversion" error..
I really need to implement this and i've been given a surreal deadline...and almost impossible.
Really need any help i can get. I don't know TCL, i admit, but i'm a fairly good developer who learns fast.
Just need the "intro".
Thank you very very very much!