I have a site that is on a Legend 7.0 processor that has several lines going into an IVR that has a recording to push "0" to speak to an agent. The coverage groups 1 & 2 are for different typs of calls. When pressing "0" the phone system group 7300 & 7305 transfers call to the operator. When checking the group Coverage 770 & 771 the operator extension is not listed. Anyone have any ideas? I have checked other sites and found it is programmed the same. Any ideas. I cant see the trees because of the forest.
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IVR calling group goes to Operator instad of covrage group when 0 pressed
- Thread starter Nobilar
- Start date
I personally think it's something in the IVR itself, not the Legend. You can print out the GROUP CALL and we can see what's up with that.
-OR-
It could be that the ZERO Selection in the IVER is sending it to a number the system doesn't know, thus, it knows not where to send it, and then lands at the OPERATOR.
-OR-
It could be that the ZERO Selection in the IVER is sending it to a number the system doesn't know, thus, it knows not where to send it, and then lands at the OPERATOR.
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