IT overview: workloads, personnel , etc.

[zyrag]

hi,
i am task to give to my boss an overview or a picture of an ideal IT department and its organization - what it is composed of, what are the workloads, duties and responsibilities, etc. after then, i shall compare ours with the ideal one.

where can i find reading materials or documentations, or sites which could help me with this.

thanks in advance..

 

[robertof]

Better late than never.

Let us suppose that IT provides operational services (making everying in production run as it should) and development services (creating and evolving new applications). You will find a tremendous amount of information about the operational side by looking for ITIL (IT Infrastructure Library). Try starting at

http://www.itsmf.com.