Issues with Target Lines- Prime Line Setting

[BagsNYC]

Hey Everyone,

Have a weird issue with a customer running 6.1 software on a Norstar. They have the following config for their users(which was engineered by original installing vendor)- 2 Analog/Copper Lines that Appear and Ring on 30 user's workstations. They then have two DID appearance's(same recieved- 2 appears)Appear and Ringing as well. Since they have the two coppers on all sets, the do not have FWD No Answer set to the Voice Mail DN as that would obviously play havoc with the business lines on the sets. My issue is that on SW versions prior to 6.X, the inbound calls to the users personal DID, when Prime Set was Vmail DN, would bounce to their Vmail box without issue. Now, Targets ranging from the 157-165 range, as well as up into the 200 series, are not going to Vmail.

The customer claims there is a "Known" issue with Target lines in recent SW versions. Can anyone confirm or deny these supposed issues, which I have no recollection of reading or hearing about in the past??? Any assistance would be graetly appreciated. Thanks in advance..

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[BagsNYC]

Sorry for the typo's....

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[bkrike]

It has been my experience that if you use VM as the prime set, the lines DRT to the AA (not the users mbx.) All lines, including targets, are assigned to table one by default, so if that is not changed, that is what picks up. I have not seen a setup where setting the VM as the prime set on a line would send it to a users mbx (but I have never tried to set it up like you are.)

I just did a quick test on MICS 6.1/ PRI / with target lines: removed forwarding, set target line prime to Voicemail DN, result was that the DIDs would ring until DRT sent them to the Voicemail DN, at which point it was answered by the AA greeting (not the users mailbox.) I am working under the impression that this is the correct function per design. What results are you getting? Is the AA answering, or something else?

Also- is this only happening on the lines you mentioned, while the others are working in a different way? That would be strange.

 

[BagsNYC]

bkrike,

It is going to the AA.

I agree. The setup is a bit bass ackwards.

So if all Lines are defaulted to Table 1 and NOT to answer the line, it will still default to the AA?





The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[hawks]

Try building a mailbox for the received digits on that target line. Because if I'm not mistaken when the Target Line DRT to the voice mail then it is looking for a mailbox with those digits and not necessarily the users mailbox. Worth a try I'm in the lab right now to try it. Good Luck

 

[BagsNYC]

Thanks much hawks. Would appreciate the feedback..

And as a general rule, we normally match the set DN length's to the inbound DID range(Set 3599 receives 3599 from Telco)

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[jerryreeve]

It seems like the DRT is defeating the CF/NA and just sending the call to AA.
If you either 1. Kill the DRT in the target line or increase the DRT timer to check it out you might have a solution.

If voting could really change things, it would be illegal.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[BagsNYC]

We do not have the CFNA set. As mentioned, all users have Analog trunks Appearing and Ringing on all sets, which is why we are not utilizing CFNA. We were trying for a solution on how a call to the users DID appearance would make it to their personal mailbox without CFNA set..

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[jerryreeve]

The two ways I could work around a ringing outside line and still have forwarding to VM was to have the ringing line AA'd then at 1 more ring have the VM pickup on NA for the set.
second involved using the Hunt groups as leaders of phantom numbers (set DID digits as DN of hunt group, set station as member of HG, set VM as overflow of HG.)

I thought there was something on rel 6 or CP that let you have DID's directly in to VM but I haven't found it yet. I'll keep looking.

Mind like a Steel trap - Once used forever clamped shut.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[bkrike]

Bags- "So if all Lines are defaulted to Table 1 and NOT to answer the line, it will still default to the AA?"

Yes- is the answer that I have found (when the VM is set as prime for a line.) It is by design. It is just an alternate method to get the AA to pick up.

 

[rsjonesy]

You could always use a common area phone or set up a phone in the phone room with the 2 lines on that phone and set up answer dn's on all the office phones, that way you could use CFNA to vm.

 

[hawks]

BagsNYC did you try to build a mailbox with the receive digits? I'll bet it goes to that box.

 

[BagsNYC]

All of the DN's match the receive digits, which in turn are the mailbox extensions.

rsjonesy, thanks, I appreciate the suggestion. The customer's want what they believe worked prior to 6.X S/W releases, hence this post.

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..