Issues with muting on 3903 phones

[TPhoneD]

Hello - at one of out sites we have the 3900 series phones. Have had several users tell me when they depress the mute key and the light is on - that they can still be heard. I sort of thought it was user error until I saw it happen. The mute light is on - but the party on the other end can still hear you. We had to depress the mute key several times before it actaully was mute.

Thanks for any help!

 

[coniglio]

the mute light should be flashing. Are you saying it's solidly lit?

 

[PERRYPJ]

THER WERE SOME PROBLEMS WITH THE MUTE BUTTON ON EARLY ISSUE PHONES

OLD ROLMEN WORKING ON NORTELS

 

[TPhoneD]

Sorry - yes the mute key was flashing.