Issues with calls routed via AA, to reception and then passed to VM

[RDECIT]

I'm sorry if this has been addressed before, I did search and found similar issues but not quite the same.

We have 3300 MXe (4.1 SP1) with an AA front end with 3 simple options. The final option (number 3, probably not relivent) passes calls to reception where they are answered. If reception then transfer to a DN that is busy or has Call FWD 6000 (voicemail) Instead of getting the users voicemail, they get the "Thank you for calling, if you have a touch tone phone......"

This seems like a fairly striaght forward issue, so I need to have my head checked or I'm having a rookie moment.

 

[dryaquaman]

Check the COS of the receptionist phone. Be sure it doesn't have the COV/ONS Voice Mail set to yes.

Dry Aquaman

http://www.university-music-on-hold.com

 

[LoopyLou]

The voicemail is seeing the switchboard as the forwarding party and since there will not be a voicemail box for the DN of the console you get the AA. Check you COS options for the console.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[RDECIT]

dryaquaman - no it is not.

Lou, this isn't an attendant console. Call comes out of the AA and hits a ring group, which this person is part of (as well as a few others) The phone is a 5340.

 

[kwbMitel]

I suspect that you have a Nametag Hunt group in the mix prior to getting to the switchboard.

If using Nametag Groups you must make sure they are the last stop.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[RDECIT]

KwbMitel. The hunt group for the AA is a NameTag, so I probably need to change that to Voice for it to work. However doing that causes me other issues (call routing for night VM), which I need to address. This group is none prime, the prime called number is routed from a key appearance which was done for various reasons that are not required now. I think it would be better using a speedcall or a huntgroup to frontend the prime number, but I can't remove the key appearance because I get the following error "Users are associated with this Hosted Service

 

[kwbMitel]

I use non-prime keys all the time for various reasons. Can you give a better picture as to why you need a nametag group in the mix for Night VM. There may be other methods that are less problematic.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[RDECIT]

Just for routing purposes, so that during the night we can route to night vm and during the day it goes to AA. Using NameTag huntgroups is a good way of re-writing the originating number that is sent to the VM.

 

[kwbMitel]

But do you have to use nametag for the Day - AA portion?

If not, remove it and you should be ok.

There are also other methods other than using Nametag Groups that can accomplish the same task without the issues.

For Example:
faq1329-6743


**********************************************
What's most important is that you realise ... There is no spoon.