Issues with Blind Tranfer from Att. to HG with Forced Announcement 1

[P_Dam TelCom]

Running Avaya Aura CM6.

I have had a Hunt Group working for the IT Service Desk (ITSD) for some time, and with some recent tweaks recently discovered on this site
it appears to be working 100% correctly. That is until such time as IT Management asked me to play an Announcement prior to callers getting into the HG. I made the recording, call in and hear the recording, then go into the HG. All good! I learned here to set the delay timer to 0 to force it to play before hunting began.

We now have realized a problem that EVERY time the Attendant does a blind transfer of a caller to the HG extension WITHOUT her listening to the entire Announcement, the call gets dropped 100% of the time. I can call one extension from another and successfully do a blind transfer to the ITSD HG W/O waiting for the Announcement to complete; call never gets dropped. If I remove the Announcement, the Blind Transfer from the Attendant console completes.

Any idea's what I can do to allow the Attendant to complete a Blind Transfer of a caller, either on or off campus, to the ITSD HG?
What information do I need to provide you to enable you to help me?

Thanks,

 

[P_Dam TelCom]

Should this question be in a different forum, Avaya CM/Aura (Definity) perhaps?
If so, is there an easy way to "move" it there, other than deleting it here and entering it there?

Thanks,
Terry

 

[Wanebo]

Yes you should ask it there. This forum is for Aura Messaging. No easy way I know of to move it.

 

[P_Dam TelCom]

Thanks Wanebo, I'll get it moved shortly.