Issues logging into queue (invalid entry)

[lwurl2]

I attempted to make a new queue set, but upon trying to login the user gets "invalid entry".

If the user uses another set, he has no issues logging in. What did I do wrong?

Here is the broken TN:

DES  CPY114
TN   112 0 05 15  VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00050
CUR_ZONE 00050
MRT
ERL  0
ECL  0
FDN  56690
TGAR 8
LDN  NO
NCOS 4
SGRP 0
RNPG 0
SCI  0
SSU
LNRS 16
XLST
SCPW 12345
CLS  UNR FBD WTA LPR MTD FNA HTA TDD HFA CRPA
     MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
     POD SLKD CCSD SWD LNA CNDA
     CFTD SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
     ICDA CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDD CFXA ARHD FITD CNTD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
     DDGA NAMA
     DRDD EXR0
     USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
     VOLA VOUA CDMR PRED RECA MCDD T87D SBMD
     KEM3 MSNV FRA  PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
RCO  0
HUNT 56690
LHK  1
LPK  0
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ  AS: TN
ASID 18
SFNB  1  2  5  6  8  31  33  35  36  37  38  39
SFRB  32  33  34  35  36  37  38  39
USFB  1  3  4  5  6  7  12  13  14  15
CALB  1  3  4  5  6  8  10  11
FCTB
ITNA NO
DGRP
PRI  01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY  00 ACD 74924 69  5002
     AGN
     01 NRD
     02 MSB
     03 AWC
     04 SCR 54634 0     MARP
        CPND
          NAME Alex, Cundiff
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     05 ADL 16
     06 ADL 16
     07 ADL 16
     08 ADL 16
     09 ADL 16
     10 ADL 16
     11 ADL 16
     12
     13
     14
     15
     16 MWK 56690
     17 TRN
     18 AO6
     19 CFW 16  54908
     20 RGA
     21 PRK
     22 RNP
     23 SCC 0084
     24
     25
     26 CPN
     27
     28
     29
     30
     31
DATE  2 JAN 2013

And here is a Working TN, of the same queue group:

DES  HLPACD
TN   104 0 00 15  VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00097
CUR_ZONE 00097
MRT
ERL  0
ECL  0
FDN  56690
TGAR 8
LDN  NO
NCOS 4
SGRP 0
RNPG 271
SCI  0
SSU
LNRS 16
XLST
SCPW 12345
CLS  UNR FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPD
     MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
     POD SLKD CCSD SWD LNA CNDA
     CFTD SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
     ICDA CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDD CFXA ARHD FITD CNTD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
     DDGA NAMA
     DRDD EXR0
     USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
     VOLA VOUA CDMR PRED RECA MCDD T87D SBMD
     KEM3 MSNV FRA  PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
RCO  0
HUNT 56690
LHK  5
LPK  5
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ  AS: TN
ASID 18
SFNB  2  5  6  7  8  9  10  11  12  13  15  16  17  18  19  28  29  33  35  36  37  38  39
SFRB  1  2  15  32  33  34  35  36  37  38  39
USFB  1  3  4  5  6  7  9  10  12  13  14  15
CALB  1  3  4  5  6  8  9  10  11  12
FCTB
ITNA NO
DGRP
PRI  01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY  00 ACD 74924 69  38014
     AGN
     01 NRD
     02 MSB
     03 AWC
     04 SCR 54901 69     MARP
        CPND
          NAME Mike Hall
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     05
     06 ADL 16
     07 ADL 16  0000000
     08 ADL 16  00000
     09 ADL 16
     10 ADL 16
     11
     12
     13
     14
     15
     16 MWK 56690
     17 TRN
     18 AO6
     19 CFW 16  912172021770
     20 RGA
     21 PRK
     22 RNP
     23
     24 PRS
     25 CHG
     26 CPN
     27
     28
     29
     30
     31

 

[one234]

Don't think it will solve the problem... But LHK is different...


Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

 

[lwurl2]

I changed both lhk and lpk with no success.

 

[one234]

What system has acquired the set?


Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

 

[lwurl2]

It was acquired by Avaya Contact Center as a voice port, however this was wrong in and of itself, as the rest of the sets say either agent and supervisor. I removed the acquired set, but was unable still to login to the queue with the agent's 6 digit id, which works on other sets.

 

[trvlr1]

Do you have other working ACD phones in Zone 50?

 

[lwurl2]

I am attempting to acquire it through contact center, but when I do, it just says "Acquired logout". Other phones in zone 50 are working fine.

 

[one234]

Maybe the following work:

- De-acquire and remove the programming in AACC
- Remove the TN
- Rebuild the TN
- Programm and re-acquire in AACC

If that doesn't work. Do the same but use a different TN. I have a problem in 1 of my AACC that I'm unable to remove the Voice port programming from AACC... Solution: Use other TN for the agent phone...

Not sure, but the not working set is missing the PUA/PUD in the CLS. Since RNPG is 0 it should be PUD and that's not showing in the CLS. Maybe I'm wrong and PUD isn't shown at all... And the SNFB is much shorter then the working set...


Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

 

[janaya]

What is your system limit. You may have reached your licensed limit.

 

[lwurl2]

I am unsure what our limit is. I have opened a case with ArrowS3 as they should be able to fix this.

 

[Southpaw46]

check the ACD 74924 for MAXP-- once this many agents logged in that is all that can log in at one time

 

[one234]

MAXP is for the maximum sets configured not logged in.


Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

 

[lwurl2]

How would I locate that number?

 

[one234]

It's in the ACD Q that you configured on Key 0. But that can't be the issue. MAXP is for the maximum number of sets configured for that Q. If the maximum was reached you can't configure the set to start with.


Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

 

[Splic3d]

I may be wrong, but what I see is that you have the sets in 2 different zones. That indicates to me that they are on 2 different nodes and I done believe you can do that.

 

[one234]

Node isn't zone related... you can have 200+ zones in the same node. Zones are for bandwidth management (Primarily).

Did you try another TN btw?


Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...