Issues enabling message tracking

[johnscott76]

Hello all,

I am new to Exchange administration, and I am trying to diagnose a strange error where emails are being returned with the following message:

The following recipient(s) could not be reached:

<removed> on 5/5/2008 8:32 AM
The e-mail address could not be found. Perhaps the recipient moved to a different e-mail organization, or there was a mistake in the address. Check the address and try again.

When I send this person an email from a different network & exchange system the email is received just fine, so I suspect something within the exchange server I manage.

To try to trace the problem, I tried enabling message tracking, however when I checked "Enable message tracking" on the server the following message appeared in the Log file directory:

Access is denied.

Facility: Win32
ID no: c0070005
Microsoft Exchange Management

Any thoughts?

 

[zbnet]

I think you're having some Permissions issue with the account you're using. Try googling that ID number and see if any of the hits you get helps you out. Then when your access is working correctly you can do proper fault tracing.

 

[ledskof]

Did you ever find a solution to this? I have the same problem. When I try to hit OK or Apply after setting the Log file directory, I get the same error.

I'm logged in on this domain with the same user that I used to change the log file directly on another Exchange server just fine.

I've googled and come across all kinds of things that don't relate specifically to this problem. In these indirectly related issues I've followed the directions and compared registry and user permissions between the two different exchange servers and everything seems fine.

There is something specific to this exchange server that needs to be set.

I've also had to upgrade to Enterprise on this server and that didn't fix it either.

I'm looking for a tool now to see what registry keys are being checked when I hit OK on the log file directory setting.

 

[ledskof]

Additionally, this is the only thing I've been able to find that triggers an Access Denied error. All of the other fixes that I've been able to find were specifically for Access Denied errors for other tabs and so on, especially the Directory Access tab which works just fine for me.

 

[johnscott76]

I never did find out what the issue with message tracking was, though I came across probably the same articles as you.

In the end I simply deleted and recreated the user's mailbox which seems to have solved the original problem.

 

[ledskof]

I gave CREATOR OWNER and my main domain administrator (as it is the exchange enterprise account) full access to and subkeys for:

HKLM\SOFTWARE\Microsoft\COM3


I can get into my tracking log fine now.