I have an IP Office V2 version 9.1.4 that is having issues with PRI. I recently installed a new PRI card onto a DS8 in preparation for a new PRI circuit without issue.
Couple of days ago we performed a quick PRI test (inbound/outbound) with no issue and then cut-over yesterday. I started getting calls from users stating that they could not dial out (waiting for line). I had monitor open as well as System Status. When monitoring system status I don't even see a channel being picked up at all!
It seems that after a quick reboot the system started working again. During the time that I cannot call out however - inbound calls never seem to be an issue. After about and hour to hour/half it started happening again.
My PRI is configured NI2/EFS/B8ZS through an emulated PRI (cloud). The channels are all set to ID 0 with 9N pointing to 50:Main ARS table in which all entries have ID 0.
I decided to change 9N to dial out over 0 and did not have any luck. I disabled ARS failover which stopped waiting for line essentially the call just stops.
Since this system was a migrated configuration from a V1 version 4.0 back in December I decided to default the system. I held reset button until defaulted and then "manually" built an entire new configuration on 9.1.4 and then applied the configuration. System came back online with no issues until about an hour or so and then continued to do the same thing.
The PRI channels all show idle with absolutely no alarms. I then configured users to dial out over some POTS lines I still had for the weekend and calls still come in ok over PRI until Monday when I can get back onsite as I do not have any remote access.
Just before I left for evening I was using Monitor to see if I could see anything and briefly came across an entry when attempting to dial out over PRI which stated something to the affect that Line ID:0 could not be found?? I will perform some more detailed monitoring results later but thought I would throw this issue out to see if anyone has experienced this or might have any ideas?
I am at my wits end. Could it possibly be the carrier even though I don't show any channels being accessed, and with no alarms? Maybe something I should capture in monitor? I haven't contacted carrier simply because it really looks like an IP Office issue. Thank you all in advance for any suggestions!
Couple of days ago we performed a quick PRI test (inbound/outbound) with no issue and then cut-over yesterday. I started getting calls from users stating that they could not dial out (waiting for line). I had monitor open as well as System Status. When monitoring system status I don't even see a channel being picked up at all!
It seems that after a quick reboot the system started working again. During the time that I cannot call out however - inbound calls never seem to be an issue. After about and hour to hour/half it started happening again.
My PRI is configured NI2/EFS/B8ZS through an emulated PRI (cloud). The channels are all set to ID 0 with 9N pointing to 50:Main ARS table in which all entries have ID 0.
I decided to change 9N to dial out over 0 and did not have any luck. I disabled ARS failover which stopped waiting for line essentially the call just stops.
Since this system was a migrated configuration from a V1 version 4.0 back in December I decided to default the system. I held reset button until defaulted and then "manually" built an entire new configuration on 9.1.4 and then applied the configuration. System came back online with no issues until about an hour or so and then continued to do the same thing.
The PRI channels all show idle with absolutely no alarms. I then configured users to dial out over some POTS lines I still had for the weekend and calls still come in ok over PRI until Monday when I can get back onsite as I do not have any remote access.
Just before I left for evening I was using Monitor to see if I could see anything and briefly came across an entry when attempting to dial out over PRI which stated something to the affect that Line ID:0 could not be found?? I will perform some more detailed monitoring results later but thought I would throw this issue out to see if anyone has experienced this or might have any ideas?
I am at my wits end. Could it possibly be the carrier even though I don't show any channels being accessed, and with no alarms? Maybe something I should capture in monitor? I haven't contacted carrier simply because it really looks like an IP Office issue. Thank you all in advance for any suggestions!