Issue with SCCS 4.2 Agent RTD with XP

[nononortel]

Hi all,

Wondering if you could help?
I am running Windows xp 1.1 and have SCCS 4.1.7 with Version
7 of the Client with servvice update 10C.

I have only one Team Leader who cannot open the Agent Real Time Display.
All builds of PC's are fairly standard.
Does anyone know of a patch that can fix this?

Your help appreciated!

 

[bluerigsby]

For PC’s running XP/w2000 who have had difficulty with the install.
Try the following.
1. Go to START – RUN
2. Type DSEDIT
3. Click on OK
4. The GRTD_SERVER should be listed as an interface driver.
5. IF not add it in manually
a. Click server Object
b. ADD
c. Enter server name as GRTD_SERVER
d. ADD a server address as TCP-xx xx xx xx,5000

where xx xx xx xx is the IP address of the SCCS

 

[nononortel]

Thanks for this...

Is this for GRTD or just RTD via Client?

 

[bluerigsby]

Sorry, this is GRTD only. If your issue is with RTD in the app then it's another issue.
Can the Team lead open the display using another log-in but their own PC ? If so check the access permissions. Maybe rebuild the account.

 

[nononortel]

Bluerigsby,

Thanks for your help but it ended up being a user error.

So many programs open and the Agent Real-time display always opens minimized. I just had to maximise and it works fine.