Issue with InAttend login

[peekatchu]

Hi~

We're currently facing an issue where InAttend user is unable to login to client.

Error messages that pop up include:
When the 4th user tries to login to client:
"Logon to the server failed! No more license or invalid answer from license service. Please contact your system administrator"
When the same user tries to login again after the previous error message: "A user with your userID is already logged in"

We've tried to delete the user and to create the user again, we've also tried restarting the InAttend server - this causes the number of users that were able to login concurrently to drop down to 2. Any idea how we can resolve this?

Thank you in advance for your help!

 

[doktor]

Check my answer in the Aastra/Ericsson area.

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[doktor]

Try to restart the ELM service. ELM keeps track of the number of logged on agents for InAttend.
Be careful if you use ELM for e.g. Solidus / MiCC.

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[doktor]

You need to restart both services elm and bluestar licensemanager - to free the licenses.

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx